Walmart 14-Day Suspension: Common Reasons & How to Avoid It
As a Walmart seller, maintaining a healthy seller account is crucial for long-term success. However, Walmart’s strict policies can sometimes lead to a Walmart 14-day suspension, temporarily halting your ability to sell. Understanding the reasons for Walmart suspension and how to prevent them can save your business from costly downtime.
In this blog post, we’ll cover:
✅ Top reasons for Walmart 14-day suspensions
✅ How to avoid Walmart seller account suspension
✅ Best practices for Walmart seller compliance
Why Did Walmart Suspend My Account for 14 Days?
A Walmart 14-day suspension is a temporary hold placed on your seller account, often due to policy violations or performance issues. Walmart gives sellers this time to correct problems before further action (like permanent suspension) is taken.
Common Reasons for Walmart 14-Day Suspension
High Order Defect Rate (ODR)
Walmart requires sellers to maintain an ODR below 2%.
Too many cancellations, late shipments, or negative feedback can trigger a suspension.
Late Shipments
Walmart enforces strict on-time shipping requirements.
Consistently missing shipping deadlines can lead to a Walmart seller account suspension.
Policy Violations (Prohibited Items, Pricing Errors, etc.)
Selling restricted items or failing to follow Walmart’s product guidelines.
Incorrect pricing (e.g., listing discrepancies or MAP violations).
Poor Customer Service & Negative Feedback
Slow response times, unresolved complaints, or excessive returns.
Too many 1- or 2-star reviews can flag your account.
Intellectual Property (IP) Complaints
Selling counterfeit or unauthorized products.
Trademark or copyright infringement claims from brands.
Inaccurate or Missing Item Details
Wrong product descriptions, misleading images, or missing key attributes.
How to Avoid a Walmart 14-Day Suspension
To prevent a Walmart seller account suspension, follow these best practices:
✔ Monitor Your Order Defect Rate (ODR) – Keep cancellations, late shipments, and negative feedback under control.
✔ Ship Orders On Time – Comply with Walmart’s shipping timelines to avoid penalties.
✔ Follow Walmart’s Product Policies – Double-check prohibited items and pricing rules.
✔ Provide Excellent Customer Service – Respond quickly to buyer inquiries and resolve issues promptly.
✔ Ensure Accurate Listings – Use high-quality images, correct product details, and proper categorization.
✔ Handle IP Complaints Proactively – Only sell authorized products and avoid counterfeit claims.
What to Do If You Get a Walmart 14-Day Suspension?
If Walmart suspends your account, take these steps:
Review the Suspension Notice – Identify the exact reason for the suspension.
Gather Evidence & Fix the Issue – Provide documentation proving compliance (e.g., shipping proof, corrected listings).
Submit a Strong Appeal – Write a Walmart suspension appeal with a clear plan of action.
Follow Up – If Walmart doesn’t respond, escalate professionally.
Need Help with Walmart Seller Reinstatement?
If you’re struggling with a Walmart 14-day suspension, our Walmart reinstatement services can help! We specialize in crafting winning appeals and guiding sellers back to good standing.