If you see a deactivation banner on your home page, you can follow these steps to appeal your deactivation:
How to Appeal a Walmart Seller Account Suspension
If your Walmart seller account has been suspended, don’t panic — in many cases, there’s still a path to reinstatement through Walmart’s official appeal process.
If you see a suspension notice on your Seller Center dashboard, follow these steps to begin your appeal:
Step 1: Review the Suspension Notification
Carefully read the suspension notice you received via email or in your Seller Center. Walmart typically outlines the reason for the suspension — such as performance issues, policy violations, or listing inaccuracies.
Step 2: Identify the Violation
Log into your Walmart Seller Center and check the Performance Dashboard or Account Health section. Look for alerts related to:
Order Defect Rate (ODR)
Late shipment rate
Policy violations
Listing errors or restricted products
Understanding the exact issue is essential for writing a strong appeal.
Step 3: Prepare Your Appeal
Your appeal should include:
A concise explanation addressing the reason for the suspension
Root cause analysis (why it happened)
Corrective actions you’ve taken
Preventive measures to ensure the issue doesn’t happen again
Keep your tone professional, solution-focused, and avoid blaming Walmart or customers.
Step 4: Submit Your Appeal
To submit your appeal:
Log in to Walmart Seller Center.
Go to Account Health or the Performance Notifications section.
Find the suspension notice and click Appeal or Request Review.
Attach any relevant documents, screenshots, or supporting evidence.
Submit your written appeal.
If you don’t see an appeal button, you can also try reaching out through Partner Support with your case ID.
Step 5: Wait for a Response
After you submit your appeal, Walmart’s performance team will review your case. This process can take several business days. If your appeal is approved, you’ll receive an email confirming that your Walmart seller account has been reinstated.
Need Help Crafting a Walmart Seller Suspension Appeal?
We specialize in helping suspended Walmart sellers craft clear, effective appeal letters that meet Walmart’s expectations. Whether your account was suspended for performance metrics, listing violations, or policy issues, we can guide you through the reinstatement process.