Walmart 7-Day Suspension: Causes and How to Avoid It
If you’re a Walmart Marketplace seller, receiving a 7-day suspension can be a major setback. Suspensions disrupt sales, harm your reputation, and may lead to long-term account issues if not resolved properly.
In this guide, we’ll explain the common reasons for a Walmart 7-day suspension, how to prevent it, and what steps to take if your account gets suspended.
Why Did Walmart Suspend My Account for 7 Days?
Walmart enforces strict policies to ensure a trustworthy marketplace. A 7-day suspension is often a warning before more severe penalties, such as permanent bans. Here are the top reasons sellers get suspended:
- High Order Defect Rate (ODR)
Walmart closely monitors your Order Defect Rate (ODR), which includes:
- Late shipments (missing Walmart’s delivery deadlines)
Cancellations (high rate of canceled orders)
Negative feedback (poor customer reviews)
2. Policy Violations
Breaking Walmart’s Prohibited Items Policy or Seller Code of Conduct can trigger a suspension. Common violations include:
Selling restricted or counterfeit products
Misleading product descriptions
Violating Walmart’s pricing policies
3. Poor Customer Service
Walmart prioritizes customer satisfaction. Issues like:
Slow response times to buyer inquiries
Unresolved disputes or refund delays
Negative seller feedback
Can lead to a temporary suspension.
4. Late Shipments or Inaccurate Tracking
Walmart requires sellers to:
Ship orders on time (based on handling time)
Provide valid tracking information
Maintain a high on-time shipment rate (below 95% may trigger suspension)
5. Intellectual Property Complaints
If a brand reports you for selling counterfeit goods or unauthorized replicas, Walmart may suspend your account while investigating.
6. Excessive Returns or Refund Issues
A high return rate or failure to process refunds promptly can result in a 7-day suspension.
How to Avoid a Walmart 7-Day Suspension
To keep your account in good standing:
✔ Monitor your ODR – Keep it below 2%
✔ Ship orders on time – Use reliable carriers and update tracking
✔ Follow Walmart’s policies – Avoid prohibited items and misleading listings
✔ Provide excellent customer service – Respond quickly to buyer messages
✔ Handle returns efficiently – Process refunds promptly
What to Do If You Get a 7-Day Suspension
Review Walmart’s notice – Identify the exact reason for suspension.
Fix the issue immediately – Improve ODR, update listings, or resolve policy violations.
Submit a strong appeal – Provide evidence of corrective actions.
Prevent future suspensions – Optimize operations to comply with Walmart’s standards.
Need Help with Walmart Reinstatement?
If your account is suspended, our Walmart reinstatement service can help! We specialize in crafting winning appeals and guiding sellers through Walmart’s reinstatement process.